Shipping policy

Shipping Policy

Hasepad Artisan Confectionery

Effective Date: 1 May 2026


Our Commitment to Getting Your Order to You

We know the anticipation of waiting for something handmade and delicious is real. We pack every Hasepad order with care and dispatch it as quickly as possible so your toffees and nougat arrive in perfect condition, ready to enjoy.


1. Order Processing

All orders are processed and dispatched on the next business day after payment is confirmed. Orders placed on Fridays, public holidays, or over weekends will be dispatched on the following Monday or the next available business day.
You will receive a confirmation message — by email or WhatsApp — once your order has been dispatched, along with your tracking details where applicable.


2. Delivery Timeframes

We ship to all major towns and cities across South Africa via a reliable courier service.
Destination
Estimated Delivery Time
Major metros (Cape Town, Johannesburg, Pretoria, Durban, etc.)
2–3 business days
Secondary towns and outlying areas
3–5 business days
Remote or rural areas
5+ business days (we will advise at checkout)
These timeframes are estimates and begin from the date of dispatch, not the date of order. Delays caused by courier service disruptions, public holidays, or circumstances beyond our control are not within our ability to guarantee, but we will always keep you informed.


3. Shipping Rates

We keep our shipping simple and transparent.
Order Value
Shipping Cost
Under R1,000
R100 per order (flat rate, regardless of quantity)
R1,000 and above
FREE shipping
The flat rate of R100 covers standard door-to-door courier delivery anywhere in South Africa. There are no hidden fees or surcharges.

Tip: Ordering for a gift, an event, or stocking up? Orders of R1,000 or more ship completely free — a great reason to explore our full range.


4. Packaging & Product Care in Transit

All Hasepad products are packed to withstand the journey. However, because our toffees and nougat are sensitive to heat, we take extra care during warmer months. We strongly recommend that someone is available to receive the delivery promptly, particularly in summer.
Upon receipt, please store your products in a cool, dry place below 25°C, away from direct sunlight. This ensures the best possible texture and flavour from the moment you open the box.


5. Tracking Your Order

Once your order has been dispatched, you will receive tracking information via email or WhatsApp. You can use this to monitor your delivery in real time. If you have not received tracking details within 1 business day of your expected dispatch date, please contact us and we will follow up immediately.


6. Failed Deliveries & Incorrect Addresses

Please ensure your delivery address is complete and accurate when placing your order. If a delivery fails due to an incorrect address or no one being available to receive it, the courier may return the parcel to us. In such cases:
•We will contact you to arrange re-delivery, which may incur an additional shipping fee.
•If you would prefer a refund instead of re-delivery, we will refund the product value only — the original shipping fee is non-refundable in cases of failed delivery due to customer error.


7. Lost or Damaged in Transit

If your order does not arrive within the estimated timeframe, or if it arrives damaged, please contact us within 48 hours of the expected delivery date. We will liaise with the courier on your behalf and arrange a replacement or refund as appropriate.
Please refer to our Returns & Exchanges Policy for full details on how we handle damaged deliveries.


8. Contact Us

For any shipping-related queries, we are here to help.
Email: hallo@hasepad.co.za

WhatsApp: 072 909 5420

Website: www.hasepad.co.za

Response time: We aim to respond within 1 business day.


Hasepad Artisan Confectionery | hallo@hasepad.co.za | www.hasepad.co.za

Policy last reviewed: May 2026